The disparity between expecting change and managing it — the “change gap” — is growing at an unprecedented pace. This has put many information management shops into traction as they initiate large, complex projects needed to stay competitive.

Information management professionals and business leaders must concern themselves with the organization’s acceptance of these efforts. To be successful in achieving the larger enterprise goals, these initiatives must transform the organization. However, it takes more than wishful thinking to bridge the gap.

The complexities of engaging behavioral and enterprise transformation are too often underestimated at great peril because the “soft stuff” is truly hard.